Viking Line served nearly 1.8 million passengers during the summer and achieved its highest-ever customer satisfaction

The summer holiday season brought a large number of passengers to Viking Line’s ships, and this year the peak season lasted longer than usual – until the end of August. The summer was of landmark significance – for the first time, passengers were able to choose a completely fossil-free travel option.

From June to August, Viking Line served a total of 1,780,000 passengers, slightly more than last year. The company’s freight volume across its five ships grew by 3.6 percent. At the same time, Viking Line continued to reduce its greenhouse gas emissions: the purchase of biofuels was significantly increased, and passengers were given the option to choose a completely fossil-free trip when booking their tickets.

On the Tallinn–Helsinki route, Viking Line carried nearly 740,000 passengers during the summer months, as Viking Cinderella and Gabriella joined Viking XPRS on the route. On the Turku–Stockholm route, there were nearly 740,000 passengers, and on the Helsinki–Stockholm route 305,000 passengers.

“Summer passed as expected, and we are satisfied with passenger numbers on all routes. The cool early summer somewhat reduced passenger numbers, but the heatwave in July once again attracted more people to sea travel. We are especially pleased that the Estonian route has continued its growth for several years now, despite intensified competition. We firmly believe in this route and, earlier this summer, presented the concept of a fully electric ferry planned for the Tallinn–Helsinki connection,” said Viking Line Vice President Peter Hellgren.

Viking Line’s NPS score, which measures customer satisfaction, reached its highest level of all time during the summer peak season.

“Summer is a busy time on the ships. The clear increase in customer satisfaction compared to last year shows that our teams onboard and onshore have done an excellent job and taken great care of our customers.”

The largest increase, 3.1 percent, in Viking Line’s passenger numbers was recorded on the Turku–Mariehamn route.

“The boom in short-distance travel has lasted for nearly five years and shows no signs of slowing. The popularity of Åland is also reflected in the fact that its tourist season now extends well into autumn,” said Viking Line Communications Director Johanna Boijer-Svahnström.

In August, the Baltic Sea summer season continued thanks to international travelers. Among Viking Line’s customers there is a growing number of tourists from Germany and other Central European countries, while the fastest growth is seen among passengers from China.

Viking Line passenger numbers, June–August 2025:

  • Helsinki–Tallinn: 737,848 passengers
  • Turku–Stockholm: 738,684 passengers
  • Helsinki–Stockholm: 303,562 passengers
  • Total passengers: 1,780,094